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Comments
And Suggestions
We are very happy to accept and
consider any comments suggestions from our patients. Please present
your views in writing at the receptionist desk.
Complaints
We try to provide a thorough and professional medical service but
there may be instances that cause you concern. If such a situation occurs
please contact the practice manager Jackie Caldwell and she will discuss the matter
with you on telephone number 01372 462726.
Freedom
Of Information - Publication Scheme
The Freedom
of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is guide to the classes of information
the practice intends to routinely make available. This scheme is available
from reception.
Zero Tolerance
We
strongly support the NHS policy on zero tolerance. Anyone attending
the surgery who abuses the GPs, staff or other patients be it verbally,
physically or in any threatening manner whatsoever, will risk removal
from the practice list. In extreme cases we may summon the police to
remove offenders from the practice premises.
Patient
Confidentiality And Data Protection
We ask you
for personal information so that you can receive appropriate care and treatment.
This information is recorded on computer and we are registered under
the Data Protection Act. The practice will ensure that patient confidentiality
is maintained at all times by all members of the practice team. However,
for the effective functioning of a multi-disciplinary team it is sometimes necessary
that medical information about you is shared between members of the
practice team.
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