Appointments

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First Contact Physiotherapy

The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. FCPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions. They may also be known as Advanced Practice Physiotherapists (APP) or MSK Practitioners.

FCPs can see anyone with soft tissue injuries, sprains, strains or sport injuries. Arthiritis or any joints. Problems with muscles, ligaments, tendons or bones. Spinal and or back pain. Spinal-related pain in arms and or legs, including nerve symptons e.g., pins and needles. Post-orthopaedic surgery is also supported.

Doctors Appointments

The majority of doctor’s appointments can be booked on the day and are available from 08:30. The appointments can be made by telephone or in person. 

Please be aware when booking appointments that all blood tests, blood pressure checks and ECG's are to be booked with our healthcare assistants Tanith and Sylvia. These appointments are not bookable on line.  Blood tests can only be booked if requested by a clinician

Nurse Appointments

These can be made in advance by telephone or in person. We try to keep to time with all appointments but sometimes delays are unavoidable.

These appointments can only be booked via telephone or by coming into the surgery.

Telephone Appointments

Many problems that patients come to see doctors about can be dealt with over the telephone.

Telephone appointments are available to book in advance or on the day at 08:30.

Late For Your Appointment

Please arrive for your appointment on time. It is very disruptive to the doctor’s schedule should you arrive late for an appointment.

We have a Late Arrivals Protocol - it is our general policy that patients have a duty to attend pre-booked appointments promptly. Should you arrive late for your appointment, please check in at reception and a message will be sent to the doctor to advise of your arrival. The practice will, as far as practicable, see patients who arrive late, however this may be at the end of the surgery and may involve a considerable wait, or it may be necessary to re-book

Third Party Access

Patients medical records are private and confidential. If you are caring for a patient, and wish to discuss their on-going treatment with their doctor, we require the patients written agreement to do this.

Please complete the form below, and return it to the surgery, and we will issue a password.

Consent to share form

East Elmbridge Improved Access Service

You may be offered an appointment in the Emberbrook Community Centre for Health in Thames Ditton Monday to Friday or a telephone consultation on a Saturday or Sunday.  These appointments are booked through reception. 

 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00. In most cases home visits will be arranged with our doctor who will request a East Elmbridge Paramedic visit. We will be able to provide you with an indication of the time of the visit. The Paramedic will then liaise with the doctor at the practice.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment or will not be available to take a telephone call at the suggested appointment time. This will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change your address, telephone number and or email address.

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